We do almost all of our electronic purchases online and the vast majority of that goes through Newegg. We have purchased literally thousands of dollars of computer and related equipment from them in the last 3.5 years.
Our last two purchases are typical examples. On the morning of the 23rd of February I ordered a new UPS. A big, bulky, heavy piece of electronics. The price was the best I could find anywhere and the shipping was free: standard 3-day UPS. My confirmation email shows that they processed the order at 10AM Eastern Time (Wednesday). The unit was on my front steps by 4PM on Friday. It came from California. UPS rocks too.
Tonight as I read my email, I noticed a special “e-blast” coupon for 15% off any mouse. I get on their live chat support, tell them what happened and bang, $6 credit. No begging, no pleading, just done.
This is how to get repeat business (and a nice testimonial on a random blog).